We have compiled frequently asked questions from our customers in Q&A format.
If you have any questions beyond those listed here, please feel free to contact us.
All guest rooms are equipped with natural hot spring water brought in from Atami.
Q
Is there a large public bath?
There is no large public bath. All guest rooms are equipped with hot spring baths and shower rooms.
About the Room
Q
Is internet available in the room?
Wi-Fi is available in all rooms and the lobby.
Q
What is the maximum number of people that can stay in one room?
We have rooms that can accommodate up to four adults.
Q
Are drinks stocked in the room refrigerator?
The refrigerator and minibar in your room are pre-stocked with drinks.
The following is the standard set contents.
Mineral water [FREE]
Carbonated water [FREE]
Beer (small bottle) [FREE]
Tea [FREE]
Q
Are there smoking rooms?
If you wish to smoke, please use the smoking area on the 12th floor.
Q
Are the baths in the rooms hot springs?
All guest room baths are natural hot springs.
For more information about hot springs, please visit our hot springs page via the link below.
Hot Spring Page
About Meals
Q
Where are the dining areas?
Dinner and breakfast are served at the Japanese restaurant “Ginza Gayuu,” and dinner is served at “Sushi Ginga.”
Q
What time are meals served?
Meal times are as follows:
[Dinner at the Restaurant]
Japanese Cuisine: 6:00 PM, 6:30 PM, 7:00 PM, 7:30 PM, 8:30 PM (Last Start Time)
Sushi Kappo: Two Sessions: 6:00 PM – and 8:30 PM – [Breakfast at the Restaurant]
8:00 AM – 8:30 AM – 9:00 AM – 9:45 AM (Last Start Time)
[Breakfast in Your Room]
8:00 AM – 8:30 AM – 9:00 AM – 9:30 AM (Last Start Time)
Q
There are some dishes and ingredients that I cannot eat.
If you have any food allergies or dislikes, please let us know in advance and we will do our best to accommodate.
Q
If I book multiple nights, will the meal change?
Whenever possible, we will prepare a meal that is different from the one prepared the day before.
Q
Can you accommodate special meals?
Please contact us in advance and we will do our best to accommodate your request.
(Low-sodium options, vegetarian options, etc.)
Q
Can I bring in food?
As a general rule, we ask that you refrain from bringing in food or drinks into restaurants.
However, we are happy to heat up baby food and other items for you.
Please ask your butler.
Please note that if you bring your own wine, champagne, or other beverages, a corkage fee of 4,000 yen (tax included) will be charged.
Q
I’ve booked two rooms. Can we dine together?
Depending on the reservation situation, we may have seating for three or more people.
About Children
Q
Can children stay?
Yes, infants and toddlers are welcome to stay with you. Please note that some children may not be able to use some of the following facilities. [Sushi Kappo] Children under 10 years of age are not permitted.
Q
Are there any fees for children?
A facility usage fee of 1,650 yen (tax included) is charged per child under junior high school age.
You can also order meals after making a reservation.
We offer children’s sizes S, M, and L.
Please let your butler know your child’s size.
Q
Do you have a baby cot?
We have them available for rental.
We have a limited number available, so please inquire at the time of booking if you have a request.
Q
Do you have any baby facilities?
We provide diaper bins, bed rails, and other items.
As we have a limited number available, please inquire at the time of booking if you have any requests.
Q
Do you have stroller rentals?
We regret to inform you that we do not have stroller rentals.
Q
Can the beds be pushed together?
Yes, it is possible. Please let us know if you have any requests when making your reservation.
Q
Can I bring baby food?
Yes, you can.
We can also heat up your food for you, so please let your butler know if you need this service.
About Optional Services
Q
I’m thinking of using this service for an anniversary or birthday. Can you provide a cake?
Please call (0570-0117-22) or email us at least one week in advance.
It may take several days for us to respond to your email.
If you would like to make a reservation less than one week in advance, please contact us by phone.
Q
I’d like to have a beauty treatment.
We apologize. We do not offer beauty treatments at our hotel.
Q
Can you make reservations for sightseeing taxis?
We accept reservations based on your desired course and time.
Please contact us by phone to make reservations in advance.
Other
Q
Can I send my luggage first?
Please send your luggage to the address below, clearly indicating the date of your stay and the name of the guest.
Address: FUFU Tokyo Ginza, 1-7-10 Ginza, Chuo-ku, Tokyo 104-0061
Q
Can I send my luggage from the inn to my home?
The butler desk will arrange for delivery.
Q
Is there parking available?
We have a limited number of paid parking spaces available.
Parking Fee: ¥6,000 per night (2:00 PM to 12:00 PM the following day)
*For multiple nights, a fee of ¥6,000 will be charged per night.
Length: 5,300 mm / Width: 1,950 mm / Height: 2,050 mm / Ground Clearance: 90 mm / Distance from nose to center of front wheel: 1,300 mm or less / Weight: 2,500 kg
Q
Is there a shuttle service from the station?
We regret to inform you that we do not provide pick-up and drop-off services from the station.
Q
What are the check-in and check-out times?
Check-in time is 3:00 PM, and check-out time is 11:00 AM the following day. Please note that this may vary depending on your accommodation plan, so please confirm when making your reservation.
Q
Is it okay if I arrive before check-in time?
If you arrive early, you can wait in the lobby until check-in time.
We can also store your luggage when you go out.
Q
Is early check-in or late check-out possible?
Check-in is available from 2:00 PM and check-out is available until 12:00 PM.
An additional fee of ¥13,200 per room per hour is charged.
This may not be possible depending on the situation, so please inquire at the time of booking if you require this service.
Q
What are the rooftop lounge’s hours?
Open from 7:00 AM to 11:00 PM.
Free drinks are also available in the lounge from 4:00 PM to 8:00 PM.
Q
Can I use a credit card?
Various types are accepted.
Q
Can I use gift certificates?
Some vouchers can be used.
Please inquire when making a reservation.
Q
Do you have wheelchairs available for rental?
We have wheelchairs available for use within the building.
We have a limited number available, so please inquire when making your reservation if you require one.
Q
Can I bring my pet with me?
We regret to inform you that we are unable to accommodate pets.
For reservation inquiries, please contact the Small Luxury Resort Reservation Center.
